What is actually the definition of BPO (Business Process Outsourcing)? BPO (Business Process Outsourcing) is the process of contracting non-primary business activities and functions to third party providers. BPO services include payroll, human resources (HR), accounting and customer relations / call centers. BPO (Business Process Outsourcing) is also known as a service that enables information technology (ITES).
Function of BPO (Business Outsourcing Process)
Based on the definition of BPO (Business Process Outsourcing) above, Organizations are involved in outsourcing business processes for two key areas of work, namely back-office and front-office functions. Organizations can outsource various back-office functions (also referred to as internal business functions) including accounting, technology services, human resources (HR), quality assurance (QA) and payment processing.
Organizations are involved in outsourcing business processes for two key areas of work: back-office and front-office functions. Organizations can outsource various back-office functions (also referred to as internal business functions) including accounting, technology services, human resources (HR), quality assurance (QA) and payment processing.
Similarly, they can outsource various front-office functions, such as customer relations, marketing and sales services. Organizations can also enable certain functions (e.g., payroll) in the area in addition to outsourcing the entire functional area (e.g., Human Resources).
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